Legal
Refund and Cancellation Policy
Last updated: August 2026
This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform.
Subscriptions are non-refundable once started.
Paper trading and backtesting are free and run the same engine — test your strategy there before subscribing.
Subscriptions
These terms apply to Algoclear subscriptions and take precedence for them.
- 1.
Algoclear subscriptions are digital services. Access to live trade execution begins the moment the subscription is activated on your account.
- 2.
Once a subscription has started it is non-refundable, because the access it grants is consumed immediately and cannot be returned.
- 3.
You can stop using the service at any time — pause your deployments, or revoke Algoclear's API access from your exchange, which halts execution instantly. Stopping does not refund the current term, and your access continues until the term expires.
- 4.
Subscriptions do not auto-charge. When a term expires, live execution stops until it is renewed.
- 5.
Paper trading and backtesting are available without a subscription and run the same engine, with the exchange's real fee schedule applied. We recommend using both before you subscribe.
- 6.
Refunds will be considered only where a duplicate payment was taken for the same term, where payment was collected but the subscription was never activated, or where a defect on our side made the platform unusable for a material part of the term. Requests must be raised within 7 days of the charge, with the payment reference.
- 7.
Trading losses, strategy performance, exchange downtime, and losses arising from your own configuration are not grounds for a refund.
- 8.
Nothing in this policy removes rights you may have under applicable consumer law.
General policy
The following applies to any other products or services purchased through the Platform.
- 1.
Cancellations will only be considered if the request is made within 7 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
- 2.
Fearless Community does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund / replacement can be made if the user establishes that the quality of the product delivered is not good.
- 3.
In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 7 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
- 4.
In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
- 5.
In case of any refunds approved by Fearless Community, it will take 7 days for the refund to be credited to you.
Contact
Fearless Community
706, Mohan Tribeca, Near KM Agrawal College, Gandhari Road, Kalyan West 421301
Phone: +91 79770 74700
Email: fearlesscommunitytraders@gmail.com
Hours: Monday to Friday, 9:00 to 18:00